The information and data about you which we may collect, use and process includes but is not limited to the following: IP address, operating system, browser type and settings, device type and system activity. This information is useful for us as it allows us to see how you interact with our services and helps us provide a better experience.
We take all reasonable steps to ensure that your information is kept secure and protected. We will only disclose personal information to other companies within our associated or subsidiary companies and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf. If you apply for an account with us then to help us make credit decisions about you, to prevent fraud, to check your age and identity and to prevent money laundering, we may use third parties including credit reference agencies who will record any searches on your file. We may also make enquiries of and disclose details of how you conduct your account to, such agencies, security organisations and any other relevant third parties for fraud and money laundering prevention.
Telephone calls to and from our customer support are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
We have taken proper technical measures to assure the security of your personal data.
All data in our possession is kept only for acceptable purposes. Some of the data is deleted automatically, some can be deleted upon request and some is kept for longer periods when necessitated by legal obligations. We make sure any deleted data is safely removed from our servers or retained in anonymous form.
Cookies contain information that is transferred to your computer's hard drive or stored on your browser. They help us to improve the website and to deliver a better and more personalised service. Some of the cookies we use are essential for the website to operate.
We are entitled to share the information we hold on you which includes personal data and betting history with the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties.
You are entitled to ask us for the erasure of your personal data and the deletion of your account. We will not erase and still keep personal data in cases where legitimate interests override your request in compliance with legal obligation or defence of legal claims.
We use Google Analytics to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine information collected through the use of Google Analytics with your personal data.
Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behaviour on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains.
If you choose, you can opt out by turning off cookies in the preferences settings in your web browser. For more information on Google Analytics, please visit http://www.google.com/analytics/.
You are entitled to access the information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998 as well as the General Data Protection Regulation (GDPR) 2018. Any access request may be subject to a fee of 10 EUR to meet our costs in providing you with details of the information we hold about you.
08 May 2020