General bonus terms and conditions

Promotions include but are not limited to: deposit bonuses, free bets, no deposit bonuses, risk free bets, boosted odds, enhanced multiple selections, free spins or any special offer presented from us to you. These offers are not a guarantee and are governed by their own individual rules as well as these ones. Please see the individual offer terms for more details pertaining to the specific offer. These general promotional terms are intended to be used in tandem with the specific offer’s terms.

arcanebet has sole discretion as to who deem eligible for promotional offers. We reserve the right to include and exclude any individual or group of customers from campaigns. Furthermore, we reserve the right to amend this inclusion or exclusion at our sole discretion. Unless otherwise stated, any offer communicated directly to you via SMS, email, push, web or any other direct channel is intended for you alone. Any attempt to claim an offer that was intended for another individual will not be allowed.

Only real accounts created at arcanebet are eligible to benefit from promotional offers, if the personal information is not accurate and/or up to date we reserve the right to cancel any bonuses or winnings associated with promotional offers. Furthermore, if we suspect any account is involved with fraudulent behavior or intentional promotion abuse, we reserve the right to suspend these accounts. We may, as a result, also confiscate any winnings/bonus and/or funds from such accounts.

arcanebet has a zero-tolerance policy towards bonus abuse and/or bonus fraud. If such activity is suspected, we reserve the right to close the account in question and confiscate any existing funds on the account. Furthermore, if we have reason to believe that there is any individual or group activity that is trying to commit bonus abuse we reserve the right to revoke, deny or cancel any active promotional offer, we will also at our sole discretion exclude any account from future promotional offers.

Any promotional offer as described above may only be claimed once per account/person unless otherwise stated. We limit the use of promotional offers to one real account per family, household, residential address, IP address, email address, device, payment method, shared computer location (such as internet café’s or libraries), mobile number or any other unique identifier.

If you have made use of any promotional offer that does not require a deposit to trigger, we reserve the right to impose a maximum withdrawal amount on whatever winnings you have earned from this offer. This limit will be based on the specific offer and will be specifically mentioned in that offer. If there is no specific mention, the assumed maximum profit from such offer is 50 EUR/USD/CAD/GBP (or currency equivalent).

arcanebet treats bonus as a separate wallet. What this means is that when you receive a bonus on your account, your cash and bonus are completely separate. When you place bets with us and you have a bonus balance, the bet will be placed with a ratio of bonus to cash. What this means is that if you have 100 cash and 100 bonus and you place a bet of 100, 50 will be taken from your cash balance and 50 from your bonus balance for that bet. When that bet is settled back into your account, it will be settled at whatever ratio it had attached to it when it was placed. You are not able to withdraw funds if you have any pending wagers that have bonus attached to them. You are able to withdraw your entire cash balance at any time you wish, if all other conditions are met. If you choose to do so, your entire bonus balance will be irrevocably voided. If you wish to convert the bonus funds into cash funds, you need to meet whatever specific requirements are attached to that bonus. If you fail to reach these requirements, the bonus on your account will be removed and any cash balance you had at that time will remain in your cash wallet.

arcanebet is happy to offer our valued customers promotional offers and bonuses both as rewards and to increase enjoyment of making use of our services. These promotional offers are not guaranteed, and we have a zero-tolerance policy towards any activities which are deemed to be taking advantage of these offers or violate the terms we have set out above and in our specific bonus terms. We take this same approach towards anything that can be deemed advantage play or advantage gambling. We reserve the right to apply any of the remedies mentioned above if we deem any individual account or group of accounts is taking part in any way in advantage play. Some examples of advantage play include but are not limited to:

  1. Intentionally providing information that is not accurate or true to circumvent our system rules.

  2. Using a VPN or masking your IP address.

  3. Using more than one account to claim promotional offers.

  4. Betting with high variance, whereby you claim a promotional offer and place large bets on volatile outcomes, before switching to regular variance outcomes with a lower volatility to clear wagering requirements.

  5. Using proxy accounts or using accounts that are not owned by you to place bets or creating real accounts on behalf of others.

  6. Artificially manipulating affiliate CPA or revenue share.

  7. Increasing your balance with one pattern and then significantly changing that pattern to complete wagering requirements.

arcanebet is perpetually growing its product and offering and as a result these terms will have to be updated accordingly. We reserve the right to make such amendments as we see fit. Any previous bonus rules that are attached to an active bonus will apply as long as that bonus is active. Any subsequent bonus will have the new rules applied accordingly.

If you choose to cancel your active bonus, we are not required to re-instate it.

Casino bonus policy

arcanebet regularly organizes bonus and promotional campaigns for the different gaming products offered. When accepting bonuses, you agree to these standard promotional terms and to those (if any) specifically applicable to the communicated campaign.

Unless otherwise stated, our bonus offers may be used only once, which shall mean no more than one bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and/or e-payment account, email address, and environments where computers are shared (university,fraternity, school, public library, workplace, etc.)

An arcanebet bonus can come under the form of free spins, no deposit bonuses or deposit Bonuses. The type of bonus and the size of it may vary, and you will need to fulfill the wagering requirements and comply with the applicable terms afferent to each Bonus in order to be able to withdraw your winnings. Unless specified, the applicable wagering requirements for deposit bonuses will be of 17.5x the deposit and the bonus amount.

Unless otherwise stated, the conditions for each bonus type include but are not limited to:

  • Deposit bonus – can be credited upon making a deposit.

  • Free spins – can be credited with or without making a deposit.

  • No deposit bonus – can be credited without making a deposit.

  • Cashback – free bonus with customizable specifications based on management decision.

Unless otherwise stated, the minimum qualifying deposit required to receive any deposit-related Bonus is 10 EUR/USD/CAD/NZD100 Kr, 0.0013 BTC (or currency equivalent).

Any bonus credited in your account will carry wagering requirements (also referred to as playthrough), unless explicitly stated otherwise. The wagering requirements are defined as the total amount you will have to wager while having an active bonus in order to be able to withdraw your winnings.

Unless otherwise stated, your arcanebet account balance consists of your available cash balance plus bonus balance. Each type of account balance is defined as the following:

  • Cash balance - the total accumulated deposit amount available and/or generated cash winnings, which can be withdrawn as long as there is no current active bonus.

  • Bonus balance - the total claimed bonus amount and/or generated bonus winnings, which will be transferred to your cash balance once the wagering requirements have been fulfilled.

If you have yet to complete the wagering requirements for a bonus granted to you by us, you must first fulfil these in order to be eligible for any further bonus offers.

Should you wish to withdraw your balance while having an active bonus, you may do so at any time, but the active bonus and all generated winnings (from both cash and bonus balance) will be automatically forfeited.

During gameplay, your bonus money will be used in relation to the real money you have on your account and any winnings will be divided evenly according to the relation between real money and bonus money in the bet. For example, if you have 100 EUR real money and 50 EUR bonus money in your balance, a bet of 3 EUR will contain 2 EUR real money and 1 EUR bonus money. Subsequently, any winnings registered while playing with an active bonus will be divided and credited based on the same ratio.

In order to withdraw any winnings registered from a no deposit bonus, you need to have at least one completed and wagered deposit of 10 EUR/USD/CAD/NZD, 100 Kr, 0.0013 BTC (or currency equivalent) in your arcanebet account.

The arcanebet welcome bonus (also known as first deposit bonus), can be claimed within 7 days from the registration date.

The maximum bet allowed when using bonus money is of 5 EUR (or currency equivalent) per spin and of 0.50 EUR per bet line until the wagering requirements have been fulfilled. arcanebet reserves the right of voiding bets and winnings resulting from bets of larger amounts. (For example: placing a bet of 4 EUR after claiming an initial bonus of 100 EUR is allowed). Please be advised that exceeding the maximum bet limits, regardless of the outcome, represents a breach and can result in all subsequent winnings being voided.

Players can activate only one single bonus at a time. Deposit bonuses don’t stack up.

Unless otherwise stated, all bonuses and free spins (with or without deposit) must be claimed within 7 days from when they were made available to you. If you do not activate or use the bonuses and free spins (with or without deposit) within this timeframe, the system will automatically cancel them.

No deposit bonuses and free spins may come with specific wagering requirements and maximum win limits, depending on the internally assigned VIP-status. These will be communicated clearly in the bonus or promotional campaign. If not specified, the maximum withdrawal amount for no deposit bonuses and free spins will be 100 EUR/USD/CAD/NZD, 100 Kr, 0.014 BTC and the applicable wagering requirements will be of 35x the bonus amount.

We reserve the right to check the players’ eligibility for bonuses and whether he complied with the applicable terms and conditions. If we determine that a specific player was not eligible to receive a particular bonus, or that he breached the terms and conditions, we will not be able to honour the subsequent withdrawal request. This can occur even if the wagering requirements have been met.

We reserve the right to offer a specific bonus to a specific customer or group of customers.

We reserve the right, at our sole discretion, to disqualify any player (including any possible future bonuses) who cheats or who tampers or attempts to tamper with the entry process for, or the operation of, any bonus or promotional campaign, or whose conduct is in breach of the rules, contrary to the spirit of the rules or the intention of the relevant promotion.

We reserve the right to alter, discontinue or terminate any bonus or promotional campaign, or any aspect of it, at any time, with or without notice, for any reason whatsoever.

Wagering requirements

Unless otherwise stated, in regard to all types of deposit bonuses, the amount of the bonus and qualifying deposit must be wagered 17.5 times (17.5X) before being released into your cash balance. For example: (100 EUR deposit + 100 EUR bonus received) X 17.5 = 3500, which represents the wagering requirement that needs to be met.

No deposit bonuses and free spins may come with specific wagering requirements and maximum win limits, depending on the internally assigned VIP-status. These will be communicated clearly in the Bonus or Promotional campaign. If not specified, the maximum withdrawal amount for no deposit bonuses and free spins will be of 100 EUR.USD/CAD/NZD, 100 Kr, 0.014 BTC and the applicable wagering requirements will be of 17.5x the deposit + bonus amount.

Only fully settled bets will be taken into account for wagering requirements purposes.

Betting on any demo game version will not count towards the wagering requirements.

Wagering on certain games will provide a different percentage contribution to the wagering requirements, as follows:

Casino games:

  1. Video Slots Machines - 100%

  2. Big Bad Wolf, Creature from the Black Lagoon, Dr. Jekyll & Mr. Hyde, Fortunes of Ra, Ghost Pirates, Gypsy Rose, Good Girl, Bad Girl, Jack and the Beanstalk, Jungle Spirit: Call of the Wild, Flowers, Flowers Christmas Edition, Football: Champions Cup™, Fortunes of Sparta, Lucky Angler, Reel Rush 2, Twin Spin, Mystery Joker 6000, Mega Gems, Steam Tower, Vampire: The Masquerade - Las Vegas, Victorious, Wild Water, Zombi.Hoard and all Video Poker - 30%

  3. Casino Hold’em - 10%

  4. Oasis Poker - 10%

  5. Texas Hold’em - 10%

  6. Ultimate Texas Hold’em - 10%

  7. Baccarat (all versions) - 0%

  8. Punto Banco - 0%

  9. Roulette (all versions) - 10%

  10. Blackjack (including Pontoon and Double Exposure) - 10%

  11. Video Poker Games (non-table/live) - 30%

  12. All other games, except for those that are excluded - 100%.

Live casino games:

• Live Dream Catcher/Top Wheel Treasure - 100%

• Live Roulette (all versions) – 10%

• Live Blackjack (all versions) - 10%

• All other Live Casino Games - 10%

Kindly note that After Night Falls, Aloha Fortune, Arabian Rose, Attack of the Zombies, Bangkok Dreams, Big Bounty Bill, Bell Wizard, Best New York Food, Blackjack, Blood Suckers, Beautiful Bones, Big Chef, Bikini Party, Blood Moon Express, Burning Diamonds, Break Away, Caishen's Gold, Candy Dreams, Castle Builder, Castle Builder 2, Chain Mail New, Couch Potato, Cool Wolf, Cricket Star, Crystal Cavern, Dead or Alive, Dead or Alive 2™, Diamond Strike™, Desert Gem, Dragon Dance, Dragons Myth, Dragonz, EggOMatic™, Emoticoins, Emperor of the Sea, Epic Joker, Fish Party, Fresh Fortune, Frozen Diamonds, Fruity Friends, Forbidden Throne, Gold Train™, Golden Chance, Goldilocks, Greedy Goblins, Gung Pow, Fortune Dragon, Hocus Pocus Deluxe, Hawaiian Dream, Hawaiian Dream Xmas, Hong Bao, Hot as Hades, Hot Ink, Hound Hotel, Jack Hammer, Jack Hammer 2, 100 Bit Dice, Jackpot 6000, Jason's Quest, Jazz Spin, Jewel Race, Joker Joker, Joker Max, Joker 8000, Joker Supreme X-Mas Edition, Joker Pro, Jungle Jim El Dorado, Karaoke Party, Koi Kingdom, Lucky 7, Lucky Leprechaun, Lucky Leprechaun's Loot, King of Slots, Kings of Cash, Lucky Riches: Hyperspins, Kitty Cabana, Lucky Tropics, Machina, Machine Gun Unicorn, Mega Joker, Mega Money Rush, Mermaids Galore, Mermaid's Pearl, Mirror Magic, Mystery Joker, Moby Dick, Monkey God, Monster Pop, Multi Player Mermaids MillionsOperation: Diamond Hunt, Pagoda of Fortune, Party Island, Peek-a-Boo, Pollen Party, Pretty Kitty, Pyro Pixie, Quest to the West, Psycho Candies, Puppy Love, Ragnarok, Rage to Riches, , River of Riches, Reel Gems, Reel Rush, Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Royal Crown, Royal Seven XXL Easter Egg, Rainforest Magic Bingo, Sweet Alchemy Bingo, Scrooge, Sinbad, Secrets of Atlantis, Sky Hunters, Smart Restart, Snake, Snow Queen Riches, Sugar Cubes, Sugar Parade, Summer Holiday, Suntide, Supernova, Tarzan, Temple of Heroes, Temple of Luxor, Tequila Fiesta, The Phantom of the Opera, The Thunderer, The True Sheriff, The Wish Master™, Titans of the Sun - Hyperion, Titans of the Sun - Theia, Treasure Island, Triple Crown, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth Special Edition, White Rabbit, Who Spun It, Wild Turkey, Wild Orient, Zombie Queen and all Jackpot Games contribute 0% towards wagering requirements.

Unless otherwise stated, all bonuses and any winnings related to the bonus must meet the wagering requirements within 30 days from the moment the bonus has been credited. If you fail to fulfil the wagering requirements within this timeframe, any available bonus amount, promotional offer, and related winnings will be automatically cancelled and removed from the bonus balance. For more detailed information regarding wagering requirements, please refer to the wagering requirements section above.

Any active bonus can be cancelled before meeting the wager requirements at any time. You can contact our customer support team via live chat or email at [email protected] for further details on bonus cancellation and assistance.

Limitation of our liability

We shall not be liable for any kind of technical, hardware or software failures or lost or unstable network conditions which may limit or block the ability to enter or participate in a bonus promotion. We shall not be liable for any damage or financial loss resulted from claiming a bonus.

We reserve the right to alter, discontinue or terminate any bonus or promotional campaign, or any aspect of it, at any time, with or without notice, for any reason whatsoever.

Fraud and bonus abuse

We have a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in our sole determination, you are found to have cheated or attempted to defraud us and/or the arcanebet group or any other user of any of our services in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, suspicion of fraudulent payments, including use of stolen cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if your deposits failed to be honoured by your bank for any reason, we reserve the right to restrict and/or close your account and recover bad debts using whichever method may lawfully be available to us including, but not limited to:

  • Debiting the amount owed by you from your account.

  • Instructing third party collections agencies to collect the debts.

This may have a detrimental impact on your credit rating and will require us to share your personal information (including your identity) with all appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.

We reserve the right to confiscate any bonuses or winnings obtained in a fraudulent manner or generated from games which are restricted from being played with an active bonus.

arcanebet rules forbid abusing bonus offers and promotions. If any such abuse is discovered, we reserve the right to confiscate the winnings and deny any further bonus access.

We reserve the right to label a player as a "bonus seeker/abuser" if we, at our sole discretion, have strong reasons to believe that the player has abused our promotions. Such instances may include, but are not limited to the following:

  • Players that only use bonuses to play on their account.

  • The granted bonus amount is noticeably higher than the total amount deposited by players.

  • Players that use bonuses while withdrawing amounts from the deposits that have granted them access to claim those bonuses; or players that repeatedly used the same a bonus promotion.

It is strictly forbidden to:

  • Control or maintain more than one active account without prior approval from our management.

  • Register multiple accounts in order to claim bonuses repeatedly.

  • While playing with their available bonus balance, players are strictly prohibited from delaying the playing of a game round until after the wagering requirements for that bonus have been met, and/or they have deposited new funds. This includes all bonus and/or free spin modes and features which may arise as a result of wagers made using the player’s bonus balance. In the event that this occurs, players agree that their bonus and/or any associated winnings may be voided.

  • Stack bonuses by claiming multiple bonuses before the wagering requirements of the initial bonus have been met.

  • Try to exploit games’ volatility through constant and repetitive betting patterns.

  • Try to gain wagering outcome advantage by exiting game session/s while having any type of bonus round available.

  • Switch from a game with a low wagering contribution (e.g. Roulette - 10%) to a game with a higher wagering contribution (e.g. Video Slots – 100%) after a win, for the sole purpose of clearing the wagering requirements.

  • Switch from a game with a low RTP (e.g. 95-96.1%) to a game with a considerably higher RTP (e.g. 96.8-96.99%) after a win, for the sole purpose of clearing the wagering requirements.

  • Decreasing your bet amount by 50% or more after a win for the purpose of clearing the wagering requirements while having an active bonus in your account balance. (For example, placing constant bets of 5 EUR, generating winnings of 500 EUR on any spin including a double up and then reducing your bet amount by 50% or more-thereafter).

  • Place even money bets on Baccarat, Blackjack and Roulette.

  • Constantly use the double-up feature to increase winnings.

  • Use VPN, proxy, or any other similar services in order to mask an IP address to create multiple accounts and claim multiple bonuses/promotions.

If we reasonably suspect that a player is engaging in promotional abuse, we reserve the right to take any or all of the following actions:

  • Freeze all funds in the player's account to allow for further investigation.

  • Cancel any Bonuses and subsequent withdrawal requests.

  • Confiscate any remaining balance on the account at our sole discretion at any time.

  • Restrict/terminate the player's account.

We reserve the right to withhold any funds that we believe to have been generated through illegitimate game play activities. Furthermore, we reserve the right to refuse the return of any funds deposited into a player account with the intention of breaching any of the terms laid out in this agreement.

Last updated: 19 05 2020

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